Contact Information
Marvin Huffaker Consulting
1311 W Chandler Blvd
Suite 160A
Chandler, AZ 85224

Toll Free: 1-888-690-0013
Local AZ: 480-988-7215
Fax: 480-988-7216

http://www.redjuju.com
Home : Technical Support : Service & Support Options
Service & Support Options

Marvin Huffaker Consulting has a reputation for high quality of service, technical expertise, and excellent customer service. We provide services to customers anywhere in the United States and Canada utilizing secure remote access methodologies. We also provide on-site service to companies in the Phoenix Metropolitan area, including Phoenix, Tempe, Chandler, and Scottsdale. We're easy to work with, and have options that are designed to work for you to accomplish your business goals and needs.

Marvin Huffaker Consulting was named a Novell Platinum Partner in 2008, and has been a trusted Novell Gold Partner since 2002. We service and support Novell NetWare, GroupWise, OES (Open Enterprise Server), and SLES (Suse Linux Enterprise Server) and any associated product or service. We are also Gwava, Messaging Architects, Citrix, Compellent, and VMWare partners, and provide similar service and support for their products.

Novell Partnernet - Platinum Partner Since 2008
  • Learn more about our Premium Services on our Premium Contract Services page.
  • Priority Scheduling, VIP Customer Status.
  • Assigned Primary Engineer.
  • 24x7 Emergency support included for no extra cost.
  • Upgrades and migration projects included for no extra cost.
  • Predictable monthly fees.
  • Reasonable rates from $1,000-$10,000 per month depending on service needs and network complexity.
  • Purchased in advance.
  • 40 Hour Blocks Available for $6,650 (5% Discount).
  • 100 Hour Blocks Available for $15,750 (10% Discount).
  • 24x7 support available for critical outages; No premium rate for after hours work.
  • Scheduling provided based on availability, priority scheduling for emergencies or critical outages.
  • Hours are consumed as needed with a 1 hour minimum per service call.
  • Purchased in advance.
  • 5 Pack Incident Available for $3,750.
  • 10 Pack Incident Available for $7,000.
  • 24x7 Emergency Support Included for no extra charge.
  • Priority scheduling for all service calls.
  • No contract or other pre-arrangement required (Go to our 24 x 7 Info Page).
  • Credit card required / accepted over telephone.
  • 24x7 Support, based on availability of on-call support engineer.
  • $1,500 minimum billed per service call, includes up to 4 hours of consulting services. Overages billed at $350/hour. Services rendered on a T&M basis and can be onsite or remote.
  • No contract required, scheduled based on availability. Advance scheduling is preferred.
  • Billed on a Time & Materials basis at the rate of $175/hr. Rates subject to change.
  • On-site or remote service available. Minimum 2 hours billable for remote service and 4 hour minimum on-site.
  • Daily on-site or remote support rate available.
  • Weekly on-site or remote support or project rate available.
  • Projects / Migrations / Upgrades / Implementations are typically quoted separately and are not subject to standard "support" terms and rates.

Worldwide or Local Support

Worldwide or Local Support for Novell GroupWise, NetWare, Open Enterprise Server, Suse Linux Enterprise Server, Microsoft Windows, and more.

Our remote access methodologies allow us to provide secure, efficient remote support without changing your firewall.

WorldWide Support
We provide support to the United States, Canada, Mexico, Europe, Australia, and more.

Phoenix Area Local Support
We provide onsite service in Phoenix, Scottsdale, Tempe, Chandler, and the entire Phoenix Metropolitan area.
Contact Us
For information on any of our support offerings listed above, call us at the numbers below. Prices subject to change without notice.
Contact us for immediate help. We can help you with any Novell server issue.

For full contact information, refer to our Contact Info page.

Toll Free: 1-888-690-0013
Local: 480-988-7215
Fax: 480-988-7216

We Accept VISA, MC, AMEX
novell support consultant
we are novell experts
Marvin Huffaker Consulting: Novell Support Specialist. Nationwide Support. Based in Phoenix and serving the entire Phoenix Metro Area including Tempe, Scottsdale, Mesa, Chandler, Tempe, and Gilbert.

Marvin Huffaker Consulting, Inc. is a professional services consulting firm. Our areas of expertise are with network operating systems running NetWare and Linux, messaging and collaboration, and virtualization and storage. We deliver premium contract services, high availability, disaster recovery / business continuity, workgroup network solutions. Our comprehensive offerings include email management and support, server infrastructure support, managed services, email implementation and support, and more. We utilize virtualization in many of our solution sets, and we recommend and support best in class solutions from Compellent, Novell, Gwava, Messaging Architects, Astaro, and more. Copyright © 2002-2008 Marvin Huffaker Consulting, Inc. all rights reserved. REDJUJU and the MHC logo are trademarks of Marvin Huffaker Consulting, Inc. All other trademarks are property of their respective owners. Read our Privacy Statement